Technology based on Natural Language, applied to public administrations has been giving excellent results- August 2008
The implementation of search engines based on natural language in WebPages of public institutions and entities is a practice that has extended rapidly.
These facilitate the interaction with citizens, which trust in the tools provided to them as well.
When the citizen reaches an institution through their WebPage it is because they have an inquiry, something that they don’t know how to proceed on or is missing information and needs to be oriented. With the tool, based on natural language, institutions provide citizens and clients the most adequate responses in a fast and effective manner.
The fact that they can employ their own words, from any remote place, converts this tool in the perfect approach to overcome communication barriers. At the same time, these tools provide information to the institution on the exact needs of their users and when they are requesting different matters. It is the perfect union between a technologically powerful tool and the necessary simplicity for diverse users.
Due to this, citizens perceive that their city councils, ministries or other public entities are not big organizations far from their daily life, but part of it, and furthermore, efficient aiding agents.
Inbenta accounts for 5 years of experience with public entities, and the solution has been incorporated to the City Council of Sabadell, with an innovative social assistant, in the Generalitat of Catalunya, as part of the citizen customer service, Ministry of Culture, as an original informative assistant and proximately in the housing area.
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